Return, Refund & Warranty Policy

At Digital Minds, customer satisfaction is our priority. Every product is carefully inspected before dispatch. In the unlikely event that you receive a damaged, defective, or incorrect product, we’re here to assist you.

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Return & Replacement Eligibility

Returns or replacement requests are accepted only under the following circumstances:

• Product received is damaged during transit.
• Wrong product was delivered.
• Product has a manufacturing defect upon arrival.
• Product is missing essential components or accessories.

To be eligible for a return or replacement:

• The issue must be reported within 48 hours of delivery.
• The product must be unused and in its original condition.
• Original packaging, accessories, manuals, and invoice must be retained.
• Unboxing video and product photographs may be requested for verification.

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Non-Returnable Items

• Products damaged due to misuse, mishandling, or negligence.
• Physical damage occurring after delivery.
• Products with tampered or removed serial numbers.
• Products returned without original packaging or accessories.
• Products purchased under clearance or promotional sales unless defective.
• Compatibility-related issues where supported models are clearly mentioned.

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Replacement Process

Step 1

Email us at:

projectorspare.repair@gmail.com

Include:

• Order Number
• Product Name
• Issue Description
• Product Photographs
• Unboxing Video (if available)

Step 2

Our support team will review your request within 2 business days.

Step 3

If approved, return instructions will be shared with you.

Step 4

Once the returned item is received and inspected, a replacement product will be dispatched.

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Refund Policy

Refunds are issued only under the following circumstances:

• Ordered product becomes unavailable after payment.
• Order is cancelled before dispatch.
• Replacement product is unavailable.
• Wrong or damaged product received and replacement cannot be arranged.

Refunds will not be issued for:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• Compatibility issues not caused by Digital Minds.
• Courier delays after dispatch.

Approved refunds are generally processed within 7-10 business days to the original payment method.

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Order Cancellation Policy

• Orders may be cancelled only before dispatch.
• Once dispatched, cancellation requests cannot be accepted.
• Approved cancellation refunds will be processed to the original payment method.

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Warranty Policy

Product Category	Warranty Period
Projectors	6 Months Limited Warranty
Projector Lamps	3 Months Limited Warranty
Projector Remotes	3 Months Limited Warranty
Projector Spare Parts & Accessories	3 Months Limited Warranty

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Projector Warranty Coverage

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Spare Parts, Lamps & Remote Warranty Coverage

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Warranty Claim Procedure

Email:

projectorspare.repair@gmail.com

Include:

• Order Number
• Invoice Copy
• Product Images
• Detailed Description of the Issue

Our support team will guide you through the warranty verification process. Customers may be required to ship the product to our service center for inspection.

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Shipping Charges for Returns & Warranty Claims

• If the issue is verified as a manufacturing defect or shipping damage, Digital Minds may arrange or reimburse return shipping at its discretion.
• If no defect is found during inspection, return shipping charges shall be borne by the customer.

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Contact Information

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Last Updated: June 2026